Security
Vulnerability Disclosure Policy
IM Print Solutions Pvt. Ltd. is committed to maintaining the security and integrity of its information systems and digital services. We appreciate responsible security researchers, customers, partners, and other individuals who report potential security vulnerabilities to us in good faith.
Reporting a Security Vulnerability
If you believe you have identified a potential security vulnerability affecting IM Print Solutions, please report it to:
itsupport@imprintsolutions.net
Please include as much of the following information as possible:
- Affected system, application, or service
- Description of the vulnerability
- Steps required to reproduce the issue
- Potential security impact
- Supporting screenshots, logs, or other evidence
- Your contact information for follow-up communication
Responsible Testing
Security testing must be performed responsibly and in good faith. Researchers must:
- Avoid accessing, modifying, deleting, or downloading data that does not belong to them
- Avoid disruption or degradation of services
- Avoid denial-of-service testing
- Avoid social engineering, phishing, or physical security testing
- Avoid installing malware, ransomware, backdoors, or persistent access mechanisms
- Stop testing immediately if sensitive or confidential information is encountered
- Maintain confidentiality until IM Print Solutions has had reasonable time to investigate and remediate the issue
Prohibited Activities
The following activities are not permitted:
- Destructive testing
- Denial-of-service attacks
- Unauthorized access to customer or employee information
- Credential attacks against users
- Physical intrusion
- Social engineering
- Data exfiltration
- Modification or deletion of production data
- Public disclosure of an unremediated vulnerability without prior coordination
Response Process
Upon receiving a vulnerability report, IM Print Solutions will:
- Acknowledge receipt of the report within 3 business days
- Perform an initial assessment and triage within 5 business days
- Investigate the reported issue based on its severity and potential impact
- Work toward remediation within a reasonable timeframe based on risk and complexity
- Maintain communication with the reporter where appropriate
Confidentiality and Coordinated Disclosure
We request that vulnerability details remain confidential while the issue is being investigated and remediated.
Public disclosure should only occur after coordination with IM Print Solutions and after reasonable remediation time has been provided.
Good-Faith Reporting
IM Print Solutions values good-faith vulnerability reporting performed in accordance with this policy.
This policy does not authorize access to systems, data, or information beyond what is necessary to identify and report a security issue.
Contact
For security vulnerability reports and related queries: